Helpdesk

Customer Helpdesk

You can find the answers to common questions below. For immediate help or to leave us a message please use the Live Chat button below. Our Live Chat service is available daily between 1pm and 9pm.


>> My account or logging into my account
>> I cannot log into my account.
>> How do I cancel my account?
>> How do I edit my account details?
ANSWER:

You can edit your details from within your account. However, you will not be able to edit your name, date of birth or username.

To change your details, click on the 'Account' link in the bottom right of the game. Select 'My Details' from the menu. A window containing all your details will appear. Click on a field to edit its contents. Then click on the 'Save details' button. Your details have now been edited.

Your username, name or date of birth cannot be edited, this is due to security reasons. When it is absolutely necessary to edit these details (for instance if your username does not conform to our general terms and conditions), you can request this by filling in the form below:

Your current username:
Your email address:
Your question / comment:
 

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